Refund policy
The following policy applies to all types of returns:
1. Initiating a Return: Currently, we exclusively accept returns via mail. To begin the return process, please initiate by emailing us at customerservice@averyclaireandco.com.
2. Return Eligibility: We cannot accept returns on items that are worn, have had tags removed, or have been damaged by you.
3. Return Label: We do not provide downloadable return labels. To initiate a return, please email customerservice@averyclaireandco.com before mailing back any items.
4. Store Credit Returns: We accept returns for store credit on unwashed, unworn items with all tags still attached within 30 days of receiving the item. No re-stock fee will be charged.
5. Condition of Items: If we detect the scent of perfume, traces of smoke, pet hair, visible blemishes, signs of wear, or if tags are removed, the item will be returned to you.
6. Refunds Before Shipment: In case you change your mind before the order is shipped, we offer refunds to the original payment method. Once the item has a tracking number, refunds are no longer applicable. Please email customerservice@averyclaireandco.com to check the status of your order.
Incorrect, Damaged, or Defective Products:
- We accept returns for incorrect, carrier-damaged, or defective products. You won't be responsible for shipping costs. Initiate the return by emailing us at customerservice@averyclaireandco.com, explaining the issue.
- Everything mentioned in the general policy applies here except that you won't need to pay for return shipping. After verifying the issue, we'll email you a return label.
Customer Remorse:
We understand changing minds happen. If you're dissatisfied with your purchase, email customerservice@averyclaireandco.com to initiate a return.
- If you selected the wrong size or aren't satisfied with your order, you'll be responsible for both original and return shipping costs.
- We don't accept returns on worn items, items with removed tags, items with odors, or items damaged by you.
1. Initiating a Return: Currently, we exclusively accept returns via mail. To begin the return process, please initiate by emailing us at customerservice@averyclaireandco.com.
2. Return Eligibility: We cannot accept returns on items that are worn, have had tags removed, or have been damaged by you.
3. Return Label: We do not provide downloadable return labels. To initiate a return, please email customerservice@averyclaireandco.com before mailing back any items.
4. Store Credit Returns: We accept returns for store credit on unwashed, unworn items with all tags still attached within 30 days of receiving the item. No re-stock fee will be charged.
5. Condition of Items: If we detect the scent of perfume, traces of smoke, pet hair, visible blemishes, signs of wear, or if tags are removed, the item will be returned to you.
6. Refunds Before Shipment: In case you change your mind before the order is shipped, we offer refunds to the original payment method. Once the item has a tracking number, refunds are no longer applicable. Please email customerservice@averyclaireandco.com to check the status of your order.
Incorrect, Damaged, or Defective Products:
- We accept returns for incorrect, carrier-damaged, or defective products. You won't be responsible for shipping costs. Initiate the return by emailing us at customerservice@averyclaireandco.com, explaining the issue.
- Everything mentioned in the general policy applies here except that you won't need to pay for return shipping. After verifying the issue, we'll email you a return label.
Customer Remorse:
We understand changing minds happen. If you're dissatisfied with your purchase, email customerservice@averyclaireandco.com to initiate a return.
- If you selected the wrong size or aren't satisfied with your order, you'll be responsible for both original and return shipping costs.
- We don't accept returns on worn items, items with removed tags, items with odors, or items damaged by you.